Shipping policy

SHIPPING TERMS AND CONDITIONS
*HONG KONG
* All items will be shipped by S.F Express（cash on delivery）in local areas.
*MACAU, TAIWAN, MAINLAND AND OVERSEA:
- All items will be shipped by S.F Express worldwide
- Please kindly confirm and input all correct information in the related area.
- The related shipment fee will be shown automatically through our website system.
- For further enquiries on shipping locations, please kindly contact contact@triplet.world for assistance.
*For TAIWAN and MAINLAND customers, please kindly provide your ID for shipping procedure.
*All taxes would be paid by customers.
*Once the order has been sent out, we will provide a related tracking number to the customer via email.
*We will not be liable for all product damage or loss during shipping.
Our orders are fulfilled on a DDU (Delivery Duty Unpaid) basis and customers will be liable for any local sales taxes or import duties which may be charged on the delivery of your order.

PARCEL TRACKING
As soon as we start shipping your order, we will send you a shipment confirmation email with the delivery information and tracking number. Please note, that it can take some days before the tracking information is uploaded. You are able to track your order through the SF express or Hong Kong post office official website.
IMPORT TAXES AND CUSTOMS DUTIES
Please note the prices on Triplet Limited do not include local sales taxes . If the value of your order exceeds the toll-free limit in your market, extra fees might be applied for import taxes and custom duties upon delivery. Triplet Limited does not compensate these charges.
You can check with your local Customs Office for more information

FEE PAYMENT METHOD
Once the parcel has entered the destination market it will be held by Customs for clearance. During this time, import duties and tax fees (should they apply) will be calculated by the present authority. Our transport partner will contact you once the order has reached the local Customs and inform you what you need to pay before the order can go through customs.

BANK FEE
Please note that your bank might add additional fees for cross border payments.
Trinity Chain Holding Limited does not compensate these charges.
You can check with your bank for more information.